Frequently asked questions

Why don't I hear well anymore?

Several causes may be at the root of your hearing loss. These include heredity, frequent earaches, aging, trauma, prolonged exposure to noise, illness, or medications. 

What is a hearing screening test? 

A hearing screening test consists of an interview and an audiogram. The interview aims to find out the cause of your hearing loss, your state of health and your family history. The audiogram is a test that helps us evaluate the extent of your hearing loss. 

Do I have to receive a referral from a doctor to take a hearing screening test?

No, you do not need a doctor’s referral. To book an appointment with us, simply contact one of our clinics or service locations. You can find this information by clicking on ‘Contact us’.

How much do hearing aids cost? 

The cost of hearing aids varies according to the refinement of its integrated circuit. However, some government organizations and insurance companies will reimburse all or part of the cost of your hearing aids.

Can I deduct my hearing aids on my taxes?

Yes, it is possible to deduct the cost of your hearing aids on your taxes as a medical expense. In addition, the purchasing of hearing devices and batteries is not taxable.

What can I do if I'm not satisfied with my hearing aid? 

If, for one reason or another, you aren’t satisfied with your hearing aid, we will propose alternative solutions for you. In certain conditions, it is also possible to return a hearing aid for full reimbursement. 

Who should I speak to about hearing loss due to my work? 

If you work - or have worked - for an extended period of time in a noisy environment, your workplace may have contributed to your hearing loss. In such cases, you can speak with the Commission de la santé et de la sécurité du travail (CSST). The CSST reimburses the cost of hearing aids in certain conditions, including the presentation of an audiogram demonstrating your hearing loss. We therefore advise you to schedule an appointment with us as soon as possible.

Our personnel is knowledgeable about the CSST's rules and procedures, and will be able to help you complete your request for reimbursement.

Note: For individuals who work or have worked in Ontario, the Workplace Safety and Insurance Board (WSIB) also reimburses the cost of hearing aid purchased in certain conditions, including the presentation of an audiogram demonstrating your hearing loss.

Can I buy hearing aids on the internet? 

We strongly advise against buying hearing aids on the internet because they must be customized and adjusted by an audioprothesist in order to respond adequately to your hearing loss. The adjustments required are furthermore completed within your ear, making it impossible to adjust your device remotely. It is important to know that a poorly adjusted hearing aid can even damage your hearing.

What about the “revolutionary” hearing aids announced on TV? 

You must be wary of hearing aids referred to as “revolutionary” on TV. These ads often exaggerate the quality of the product offered or are deceptive. If you would nevertheless like to buy hearing aids of this nature, don't hesitate to contact us for advice.

What should I do if I can’t hear as well?

If you're having trouble hearing, you should take a hearing screening test as soon as possible. Waiting too long can lead to irreversible damage. A large amount of research demonstrates the need to intervene early and as soon as the signs of hearing loss begin to appear. 

Can I wear an “invisible” hearing aid?

An evaluation by an audioprosthesist is required to determine if an “invisible” hearing aid will work for you. However, traditional models are now very discrete and just as effective.